At Creative Habitus, each piece from our stationery and original art prints to our handcrafted goods and digital planners is created in small batches, made to order, or delivered digitally to inspire calm and intentional living. Because of the delicate and small-batch nature of our work, all sales are final, and we do not accept returns or exchanges for change of mind. We truly appreciate your understanding and encourage you to review product dimensions, materials, and listing details carefully before placing your order.

We want you to love your pieces as much as we loved creating them. If your order arrives damaged from transit, has an unexpected defect, or if we sent the wrong item, we will happily make it right with a complimentary replacement or a full refund to your original payment method.

Please reach out to us within 7 days of delivery at Contact@creativehabitus.com with your order number, a brief note about the issue, and photos of the item and its packaging. We will review your message within 1 to 2 business days and provide next steps. If the item needs to be sent back, we will provide a prepaid return shipping label so there is never an out-of-pocket cost to you.

Due to the immediate access provided with digital products, purchases of printable planners, templates, and digital art prints are final once downloaded. If you run into any technical difficulties, receive a corrupted file, or have trouble opening your download, please email us within 7 days of purchase. We will gladly send a fresh, working file or issue a full refund if the technical issue cannot be resolved.

Every package is sent with care, but if your tracked parcel has not arrived within 30 days of its dispatch date, please get in touch with us at Contact@creativehabitus.com with your order number. We will immediately investigate the shipment and send out a replacement or provide a full refund.

We never charge restocking fees ($0.00). In the event of a damaged, defective, or incorrect shipment, return shipping is fully covered by us ($0.00). Approved refunds are processed to your original payment method within 3 to 5 business days, with funds typically appearing on your statement within 5 to 10 business days depending on your financial institution.

If you have any questions about a piece before purchasing, or if you need help with an existing order, please feel free to reach out. We are always happy to help.

Creative Habitus

Email: Contact@creativehabitus.com

Phone: (604) 812-1865

Customer Support: Monday – Friday, 9:00 AM – 5:00 PM PST